Shipping policy
Every order is carefully packed to preserve the natural quality and freshness of S&N NatureProvisions cocoa beans
Order Processing
All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order has been processed and shipped, you will receive a confirmation email with tracking information.
Shipping Rates & Delivery Times
Shipping rates are calculated at checkout based on your location and selected delivery method.
Estimated delivery times:
- Within Canada: 2–7 business days
- United States: 5–10 business days
- International: 7–15 business days
Please note that delivery times are estimates and may vary due to factors beyond our control, such as carrier delays or customs processing.
Free Shipping
We may offer free shipping on select orders or promotions. Any applicable offers will be clearly displayed at checkout.
Order Tracking
Once your order has shipped, you will receive a tracking number via email. You can use this to monitor your shipment in real time.
Shipping Address
Please ensure your shipping address is correct at checkout.
We are not responsible for delays or lost packages due to incorrect or incomplete addresses.
Lost, Delayed, or Damaged Packages
While we work with reliable shipping partners, delays or issues can occasionally occur.
- If your package is delayed, please allow additional time before contacting us.
- If your package is lost or arrives damaged, contact us within 5 days of delivery, and we will work to resolve the issue promptly.
Customs, Duties & Taxes
For international orders, customers are responsible for any applicable customs duties, taxes, or import fees required by their country.
Food Product Notice
As our products are food items, we take extra care in packaging to ensure freshness and quality during transit. Please store your cocoa beans according to the instructions upon delivery.
Contact Us
If you have any questions about your order or shipping, please contact us